SHIPPING POLICY
Exchange/Claims/Refund policy
Definition: ‘Exchange’ and ‘Return’ is defined as the action of giving back the item purchased by the Buyer to the Seller on the Brand JQR website.
Following situations may arise:
- Item was defective
- Item was damaged during the Shipping
- Products was /were missing
- Wrong item was sent by the Seller.
- Item size is not correct.
We encourage the Buyer to review the listing before making the purchase decision.
Buyer need to raise the refund/replace request within 10 days from the date of receipt of product by contacting us on our Phone Number: +91-9729931442
The amount will be refunded in genuine return (as mentioned above) and it will be done within 10 working days once we receive the product.
What is the exchange process?
The exchange and return of the footwear can be initiated by sending a request from "My Order" section of the website.
The reason will be asked for return/exchange.
- Images of the defect in footwear that customer have received
Note: The above-required details are not mandatory for exchange/return in case you select "damaged product delivered" as the reason
I have requested an exchange, when will I get it?
Once an exchange request is created, we send you an email detailing the pickup process as well as providing details about the exchange. The exchange item is delivered to you at the time of pick-up, wherever possible. In all other areas, the exchange is initiated after the originally delivered item is picked up/received.
Do I have to return the free gift when I return a product?
Yes. The free gift is included as part of the item order and needs to be returned along with the originally delivered product.
What items can I Exchange?
We allow exchange on items available on our website. In case the item of your choice is not available, a credit note for the full value will be issued.
Can I return part of my order?
Yes, a return can be created at item level and if you have ordered multiple items, you can initiate a return for a partial quantity.
Can I cancel my order?
Customers can cancel the order only before dispatching the product.
Claim Policy:
Claims are entertained only against manufacturing defects and admissible when shoes have been appropriately used. All minor defects will be considered for repair first and not replaced. Exchange is subject to the availability of stock with the Seller. If the product is out of stock, you will receive a full value credit note or refund.
For the sales under “Discount Sales”, there is no refund but exchange available or credit note of the same value (Selling Price after discount).
Definition of Major Manufacturing Defect in Footwear
- Damaged/Discoloured Upper Material.
- Broken/Damaged Sole or Insole.
Please include all price tags, labels, original packing and invoices along with the product.
If the product being returned or exchanged is not in accordance with the above parameters, then Buyer shall not be entitled to any refund of money from the Seller and the said item will be reshipped to the buyer at his cost.
Refund Policy:
Amount will be refunded in genuine return (Damaged product delivered / Wrong product Received / Wrong Size Received) and it will be done within 10 working days once we receive the product.
In the case of prepaid order, the amount will be refunded to their bank account.
Note: If customer wants to exchange or return their product, the request should be raised within 10 days from the date they receive the product.
For any other clarifications or information that you may require, kindly contact us on +91-9729931442
or email us at: customercare@jqrsports.com
